If you wish to use hang-up messages with Phone Call Xpress, then your modem must have
voice capability. Voice modems are able to play and
record audio over the phone line. The modem
reviewed below has voice capability.
If you want to use the optional Caller ID features in
Phone Call Xpress, you must have a modem with Caller ID
capability. Many modems do not have this
capability, so make sure that the modem
you buy specifically states that
it has Caller ID support. Also, it must support
the Caller ID standard used in your country.
VoIP Phone Services
Be aware that modems
can have compatibility problems with the
telephone adapter boxes used by VoIP phone services.
These adapters typically put out lower signal
levels than you would find on a normal telephone
line. Modems can be sensitive to the low signal
levels and may not detect when the phone is ringing,
or the Caller ID may be unreliable. The modem recommended
below worked perfectly with a Vonage VoIP telephone adapter
(Motorola) and with Comcast Digital Voice service (Arris telephony modem),
so it is likely to work with most digital phone services.
Ooma VoIP telephone adapters, however, are known to have compatibility
problems with pretty much all modems (unreliable Caller ID).
Windows Playback Bug
There is a bug in Windows Vista and above which can prevent Phone Call Xpress from playing
audio through the modem to the phone line. The caller will only hear silence when your
hang-up message is played. Any telephony application that uses the modem wave driver to play
audio through the modem will encounter this problem. Most modems with Conexant chipsets
will be affected by this bug. The modem reviewed below uses an Agere (LSI) chipset and is
Automatic Driver Updates
Windows Update likes to install the latest drivers for your modem which may be a generic driver
that doesn't work properly. To prevent this, you can disable automatic driver updates. Click Start,
type "device installation settings", then select "Change device installation settings" in the search
results. Select "No, let me choose what to do", then select "Never install driver software from
Windows Update" and save the settings. These instructions are for Windows 7, but other operating
systems are similar.
||HiRO H50113 V.92 56K External USB Voice Modem
||External USB device
||Agere (software modem)
||Windows XP, Vista, 7, 8, 10
||$26.05 from Amazon
||For Windows XP or Vista, use the drivers on the disc that comes with the modem.
For Windows 7, 8, or 10, download drivers from the HiRO website
This modem has excellent Caller ID detection, as good as you can find.
The Caller ID comes up almost instantly, and it worked every time.
Sound quality and volume when playing a hang-up message is very good.
When it came to dialing phone numbers, this modem performed nicely. The dialing sounds are
actually routed through your sound card instead of playing the sounds through a tiny speaker
on the modem like some modems do. Under Windows XP or Vista, if the dialing sounds cannot be heard,
make sure that Phone Call Xpress is configured to dial in "data" mode rather than "voice" mode.
The reviews on this page are the opinion
of Impulse Technology. Your results may differ.